Returns
We hope that you are delighted with your purchase but should you need to return your item we aim to offer a NO-HASSLE 28 DAYS returns policy.

Its your right to return your item should you be unsatisfied with your item/s 14 days from the point of receiving. You will need to get in touch with us to arrange a return you can contact us by e-mail enquiries@snafflesgifts.co.uk (Please state your reason for return on your E-mail) Then await a reply and we shall send you confirmation & instructions for returning item/s.

Items must be returned to us within 14 days. If we have not received your item within this time no refund/exchange shall be given. All items must be returned in as new condition, original packaging & all labels attached.

You must arrange any returned items at your own cost.

Faulty or damaged items – if an item arrives damaged please get in touch with us before returning so we can raise a claim with the couriers.

Please email us on; enquiries@snafflesequestriangifts.co.uk to arrange this.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at enquiries@snafflesequestriangifts.co.uk and await your confirmation with instructions for returning.

We strongly recommend you get a certificate of postage and/or tracked and insured delivery as we can’t be held liable for damaged or lost items on their return journey to us. Returns will be processed and payment refunded within 14 days.